Whether your company is B2B or B2C, 10 employees or 1,000, communication is an essential component to your success. That’s why it’s important to carefully consider your decision to choose a new business phone system.
There are three main types of systems:
Private Branch Exchange (PBX): these systems operate through phone lines, but because digital technology has almost completely replaced analog, PBX isn’t available to companies that don’t already have a system in place.
Internet Protocol Private Branch Exchange (IP-PBX): this system switches calls between Voice over Internet Protocol (VoIP or IP) users on local lines, while allowing all users to share a certain number of external phone lines.
Voice over Internet Protocol (VoIP): VoIP connects calls via the internet through a browser on your computer. Because it’s a softphone, VoIP eliminates the need for traditional or SIP phones.
Each of these options provide pros and cons, which you can learn more about by downloading the Simplified guide to business phone systems here.
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