Your business may be overspending on telecommunications costs. According to Gartner Research, billing errors could represent as much as 14 percent of telecom spend. Telecom consulting firms have reported that billing errors were discovered in 81 percent of their client base – in multiple cases exceeding 20 percent of invoice. Yet 85 percent of companies do not audit their telecom bills, but simply pay them in full.
In order to shed light on your business’ telecom expenses – and reduce costs – ensure that anyone handling your telco accounts has Key Performance Indictors (KPIs) that match growth strategies. In addition, regularly review needs and usage in International calling costs, handset/hardware costs, and data consumption and charges.
Conduct an internal audit to review historical pricing and review the presence of unused products/lines that are incurring charges. Audits can uncover things like:
On an ongoing basis, consider current products and which will be the best fit and which will reduce costs and maintain or improve operational efficiencies. You won’t be able to realize telecom cost reductions by being complacent, but Simplified can help by performing a full audit to identify problems as well as opportunities.
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