Despite the increasing use of communication tools like email, text messaging and social media, the phone remains a critical component to business success. Nothing compares in terms of making immediate and personal connections with customers. That’s why choosing a phone system requires careful consideration. Here are five things to consider:
Planning for Growth If your business needs change or you plan on adding staff in the future, you need to have a system in place that can transition without having to make additional purchases.
Call Volume You don’t want to be in the position of losing business because customer can’t reach you. Make sure you know how many calls your system will have to handle.
Making Connections The solution you choose should make employee collaboration effortless – not frustrating. Consider the use of conference calls, which many businesses rely heavily on. Do you use multiple phones at the same time to conference call, or are several people talking with others outside of your network?
Up-Keep You don’t want to invest in something that is difficult or expensive to maintain. Find out if maintenance can be done in-house by current staff, or if your provider will keep the system running as a service.
Agility Most businesses today have staff who either work remotely or while traveling. This necessitates the need for a phone system that supports things like forwarding, VoIP, and digital voicemail sent via email.
A phone system is an investment into your long-term success, and each of these considerations will help you determine the best solution for your needs. If you need help deciding what business phone system is right for your company, Simplified Communications can help.
To find out more about how a phone system can benefit you, contact Simplified Communications today.