RingCentral + Avaya

11/6/2019

It's no mystery that businesses are shifting toward cloud-based services.

The RingCentral and Avaya partnership is evidence.

Now is a great time for businesses of all sizes with on-premise phone systems to assess if moving to a cloud-based solution is right for them.

It was recently announced that Avaya, an on-premise phone solutions provider will be partnering with RingCentral to offer “Avaya Cloud Office by RingCentral,” making RingCentral the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya.

This news comes as no surprise. With the shift to cloud, Avaya joins a growing list of premise-based providers such as Toshiba, Samsung, Noretel and Shoretel who are either discontinuing or restructuring their offerings. Cloud-based phone systems are becoming the future as more businesses are looking to:

Eliminate the cost and complexity of on-site hardware
Enhance collaboration and improve productivity
Easily support remote workers and BYOD "Bring Your Own Device"
Reduce communications and network management costs
Manage the phone system from a web-based portal and easily move, add, change, or delete lines
Protect against outages and natural disasters with cloud-based remote data centers

For more information about how cloud based or UCaaS can benefit your business, contact a Simplified Communications agent.

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Telecom Broker Minneapolis

3/31/2019

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Telecom. Simplified.
Simplified Communications will consult with your organization to discover the best telecommunications solutions including voice services of all formats, internet services, and television. With our strategic partnerships, we represent virtually all major carriers, allowing us to provide you with an unbiased experience that will take your business towards your business goals, with no additional fees.

"Your Telecom Broker"

Services include:

Telephone
Wifi
Television

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Human Interaction still matters for Customer Support

9/6/2018

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human interaction still matters for customer support

As much as consumers crave convenience, a new report finds they still prefer human interaction when it comes to customer support. In its annual Global Consumer Customer Service Report, Computer Generated Solutions (CGS) examined consumers’ preferences for service interactions, specifically chatbot usage. According to the study:

Only about half of all respondents said that they would turn to a chatbot for a quick customer service need. Another 25 percent say they would reach out to a company via email or social media.
Beyond simple customer support, many consumers still prefer human agents to chatbots. Nearly 50 percent of U.K. respondents and around 40 percent of U.S. respondents said they'd prefer a person.
CGS recommends using artificial intelligence-powered (AI) solutions to manage quick service requests and using human agents to take a more strategic role in the contact center, focusing on detailed, complex customer inquiries.

Save today with a telecommunications audit!

Because Simplified Communications agents have years of telecom experience, our experts will review your business goals and make a recommendation for the services that will assist you in meeting your needs; including but not limited to voice, data and mobile services. For more information, contact a Simplified Communications agent.

To find out more about how an audit can benefit you, contact Simplified Communications today.

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RingCentral + Avaya

Telecom Broker Minneapolis

Human Interaction still matters for Customer Support

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