Integrating Microsoft Teams with your Voice Platform

As businesses find new ways to work in a virtual environment, Microsoft Teams has become a necessary tool for many of our clients. Teams is an excellent tool, and we have some tricks to make it a robust voice and collaboration system for your business!

Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. ​The voice integration features are the only downfall of this super tool, but we have a simple solution!

If you are currently using Teams or are planning to use Teams, let us guide you through important information on integrating with your voice platform.

You're probably already using Teams or Have Access through Office 365.
​For businesses already set up with Office 365 and Microsoft Teams, we can assist in integrating a powerful voice platform into your virtual operations. Depending on the unique set-up of your business and how incoming and outgoing calls are handled, your company may have additional needs that surpass the current capacity of Teams. We have a number of solutions that can run in the background, utilizing the efficient tools of Teams with the added bonus of our recommended Voice Integrations. 

You may be using another platform for collaboration, like Slack or Skype for Business. In this case, we can review your systems to see if a switch to Teams would allow your call center or phone system to utilize a cloud-based voice provider. The goal is to create a single interface for your employees to work within.  A streamlined system with Teams collaboration features and robust phone features will increase productivity across the board.

We can brainstorm with you to see if any of these solutions are necessary for your business right now. 

Teams
​Features

• Chat
• Team availability
• Groups
• Audio conferencing
• Video conferencing
• File sharing through SharePoint and on some licensing for telephony hosted thru Microsoft

Teams + Enhanced
Voice Features

• Inbound calls can be directed as needed
• Core features like an auto attendant for before or after hours
• Ring multiple phones from one number
• Call center capabilities
• Use multiple voice providers allowing them to switch if one provider goes down​​​

Voice forward companies that can directly integrate with Teams
Depending on the unique needs of your business, we may recommend one of these Voice Integration platforms to work with Teams.

• EvolveIP
• Net2Phone
• CallTower

Let's simplify your Teams experience today!

​Adding or changing technology in your business can disrupt productivity and can even challenge staff morale. Simplified Communications has the experience to set up new systems with the least disruption possible to your day to day operations. We understand the ins and outs of Teams and alternative platforms, so we can identify if the rewards of switching to a new way of operating is worth the cost. ​​

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