Allstream and Zayo
Allstream has been part of the Zayo Group since 2016.
Allstream announced last Wednesday that it is adding their voice and collaboration products to the Zayo portfolio, adding to customers' connectivity solutions, spanning fiber connectivity, managed services and cloud-based voice solutions.
Allstream products such as UCaaS (Max UC), SIP, Voice and collaboration and more, will merge into Zayo to enrich single-site and multi-site access, data, network, cloud, security, voice and collaboration and managed edge solutions.
"This next chapter in our combined story is the best way for us to meet the evolving needs of customers, like you, by providing you a wider array of services and more depth."
Zayo will become the contact for sales and account support for the services previously purchased from Allstream. You’ll recognize the people handling your account as many of them transferred from Allstream October 1. Technical support for these services will be provided by the Allstream Business Unit which will become a part of Zayo.
In 2023 you will begin to see some further changes, including branding on invoices and portals. Allstream and Zayo will continue to communicate all updates on the changes you can expect.
What does this mean for Allstream, the company?
Some of Allstream's people will move over to Zayo, but most will stay with the Allstream Business Unit to support Allstream's existing business.
What does this mean for Zayo customers?
Do you want any of these telecom services?
- Fiber-based infrastructure services
- Increased expertise (breadth and depth of staff knowledge)
- Additional sales and customer service resources to provide better customer experience
- Expanded connectivity solutions and new offerings
- Our voice and collaboration solutions i.e., UCaaS (Max UC), SIP, Cloud Collaboration.
Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. The voice integration features are the only downfall of this super tool, but we have a simple solution!
If you are currently using Teams or are planning to use Teams, let us guide you through important information on integrating with your voice platform.
You're probably already using Teams or Have Access through Office 365.
For businesses already set up with Office 365 and Microsoft Teams, we can assist in integrating a powerful voice platform into your virtual operations. Depending on the unique set-up of your business and how incoming and outgoing calls are handled, your company may have additional needs that surpass the current capacity of Teams. We have a number of solutions that can run in the background, utilizing the efficient tools of Teams with the added bonus of our recommended Voice Integrations.
You may be using another platform for collaboration, like Slack or Skype for Business. In this case, we can review your systems to see if a switch to Teams would allow your call center or phone system to utilize a cloud-based voice provider. The goal is to create a single interface for your employees to work within. A streamlined system with Teams collaboration features and robust phone features will increase productivity across the board.
We can brainstorm with you to see if any of these solutions are necessary for your business right now.
Teams + Enhanced
Voice forward companies that can directly integrate with Teams
Depending on the unique needs of your business, we may recommend one of these Voice Integration platforms to work with Teams.
Let's simplify your Teams experience today!
Adding or changing technology in your business can disrupt productivity and can even challenge staff morale. Simplified Communications has the experience to set up new systems with the least disruption possible to your day to day operations. We understand the ins and outs of Teams and alternative platforms, so we can identify if the rewards of switching to a new way of operating is worth the cost.
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