Become A Partner
612-844-0030 ​info@simplifiedcomm.com
Simplified Communications, Minneapolis, MN
  • Services & Products
  • Blog
  • About
  • Contact

​Stay connected with the latest technology.

Subscribe

Human Interaction still matters for Customer Support

9/6/2018

Comments

 
Picture
As much as consumers crave convenience, a new report finds they still prefer human interaction when it comes to customer support. In its annual Global Consumer Customer Service Report, Computer Generated Solutions (CGS) examined consumers’ preferences for service interactions, specifically chatbot usage. According to the study:
​
  • Only about half of all respondents said that they would turn to a chatbot for a quick customer service need. Another 25 percent say they would reach out to a company via email or social media.
  • Beyond simple customer support, many consumers still prefer human agents to chatbots. Nearly 50 percent of U.K. respondents and around 40 percent of U.S. respondents said they'd prefer a person.
  • CGS recommends using artificial intelligence-powered (AI) solutions to manage quick service requests and using human agents to take a more strategic role in the contact center, focusing on detailed, complex customer inquiries.
Comments
Picture


​See if we service your location!

Check my Location

Categories

All
2018 Trends
2019 Trends
2020 Trends
2021 Trends
5G
Acronyms
Agents
Ai
Ai Education
Alternative Options
API
Artificial Intelligence
At&t
Audit
Avaya
Bitcoin
Blockchain
Breaking News
Broker
Business
Business Cellphones
Business Merger
Business Phone
Business Solutions
Business Tips
Careers
Ccommunications
Cellphones
Chief Executive Dog
Cloud Services
Comcast
Connections
Contracts
Customer Service
Cyber Attack Protection
Cyber Attacks
Cybersecurity
Cyber Security
Data
Economy
Edge Computing
Faster Wifi
Fiber Based Internet
Fixed Wireless
Florida
Founder
Industry News
Internet
Internet Of Things
Internet Service Provider
Internet Speed
Isp
Lindsay Swanson
Miami
Microsoft
Microsoft Teams
Minneapolis
Minnesota
Net Neutrality
Network
Office 365
Patrick Keane
Reed Knutsen
Remote Working
Restaurant Solutions
RingCentral
Robocalls
Rural Broadband
Ryan Luxford
SASE
Save Money
Saving Money
​​SD-WAN
Simplifiedcomm
Simplified Communications
Small Busines
SpaceX
Sprint
Team
Technology Disaster
Telecom
Telecom Agent
Telecom Audit
Telecom Broker
Telecom Contracts
Telecommunications
T-Mobile
Tools
Voice Platform
Zayo

RSS Feed

Picture
HOME     ABOUT     PARTNER     SERVICES     CONTACT
Simplified Communications
​400 S 4th St Ste 410
39726
Minneapolis, Minnesota 55415
© ​​2016 Simplified Communications  |  All Rights Reserved | Minnesota Web Design
Proudly powered by Weebly